MoonLiit's priority is customer service, which means we ship your items with tracking as fast as possible!
However due to the nature of our products, handmade items may need extra time to be produced. This is completely normal. We go the extra mile to ensure your accessory receives the highest level of quality and craftsmanship.
Tracking numbers will be available within 24-48 hours after order has been shipped, in case of delay contact us at support@MoonLiit.com.
You can track your order here: Track My Order
We try to ship orders as quickly as possible so they get to you faster. This means we cannot cancel an order after the shipping process has begun. However, we will do our best to process cancellation requests, but cannot guarantee that we will be able to do so. Cancellation requests submitted after the shipping process has begun are subject to our standard return policy.
*Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction 2010), and the Consumer Protection Law, [Section 5741-1981].
**Transactions are cancelable after the day of receiving the product, however subject to our 'Returns & Refunds' policy.
Help & Contact If you require any help with your order, please don’t hesitate to contact us at support@MoonLiit.com, you will get an answer back from us the same day, guaranteed!